All publications by tag «CUSTOMER»
2020, June, 8, 13:00:00
ARTIFICIAL INTELLIGENCE: CUSTOMER RELATIONSHIPS
The foundation of AI is data and, based on the huge amount of it that utilities collect about customers, they’re well-positioned to deploy AI to improve customer care.
2020, June, 8, 12:55:00
ENERGY: DIGITAL CUSTOMER RELATIONSHIPS
The typical customer only interacts with a utility intermittently, sometimes not at all for a year or two and typically only when there is a problem.